Privacy Policy

1. Introduction

Lead Launcher Hub ("Company", "we", "our", "us"), with its registered place of business in Pune, Maharashtra, India, is committed to protecting your personal data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and the Digital Personal Data Protection Act, 2023 ("DPDPA").

This Privacy Policy describes how we collect, use, share, and protect information when you visit leadlauncherhub.com or use our services. By using our website, you consent to the practices described herein.

2. Information We Collect

2.1 Personal Information You Provide

• Full name, company name, job title
• Business email address and phone number
• Industry, budget, and service requirements submitted via our contact form
• Communications with our team via email, WhatsApp, or phone

2.2 Automatically Collected Information

• IP address, browser type, device type, and operating system
• Pages visited, time spent, and navigation patterns (via cookies and analytics)
• Referring URLs and search terms

2.3 Sensitive Personal Data

We do not intentionally collect sensitive personal data as defined under the SPDI Rules (e.g., financial information, health data, biometrics) unless explicitly required for a specific service and separately consented to.

3. How We Use Your Information

• To respond to inquiries and deliver requested lead generation services
• To personalize communication and service recommendations
• To send service updates, newsletters (with your consent), and promotional offers
• To analyze usage and improve website functionality
• To comply with applicable legal obligations
• To prevent fraud and ensure platform security

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases as recognised under Indian law:

• Consent: Where you have given clear consent for a specific purpose
• Contract: Processing necessary for the performance of a service agreement
• Legal Obligation: Where required by applicable law or regulatory authority
• Legitimate Interest: To operate, secure, and improve our services

5. Sharing of Information

We do not sell or rent your personal data. We may share information with:

• Service providers: CRM platforms, email marketing tools, analytics providers — bound by confidentiality obligations
• Legal authorities: When required by law, court order, or government mandate in India
• Business transfers: In the event of merger, acquisition, or sale of assets (with prior notice)

All third-party processors are contractually obligated to handle data only as instructed by us and to maintain appropriate security standards.

6. Data Retention

We retain personal data only as long as necessary for the purposes collected or as required by law. Typically:

• Contact form inquiries: 3 years from last interaction
• Client service records: 7 years (per statutory requirements)
• Marketing consent records: Until withdrawn + 1 year

After the retention period, data is securely deleted or anonymised.

7. Your Rights

Under applicable Indian laws including the DPDPA 2023, you have the right to:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Withdraw Consent: Withdraw previously given consent at any time
• Grievance Redressal: Lodge a complaint with our Grievance Officer

To exercise any right, write to: leads@leadlauncherhub.com

8. Security

We implement reasonable security practices as mandated under Rule 8 of the SPDI Rules, including SSL/TLS encryption, access controls, and periodic security assessments. However, no transmission over the internet is 100% secure.

9. Cookies

We use cookies and similar technologies. Please refer to our Cookie Policy for full details.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the name and contact of the Grievance Officer is:

Name: Grievance Officer, Lead Launcher Hub
Email: leads@leadlauncherhub.com
Address: Pune, Maharashtra, India
Response time: Within 30 days of receipt of complaint

11. Jurisdiction

This Privacy Policy and any disputes arising from it shall be governed by the laws of India, and the courts of Pune, Maharashtra shall have exclusive jurisdiction.

12. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.